How does the hotel service meet the needs of different guests?

How does the hotel service meet the needs of different guests?

How does the hotel service meet the needs of different guests? outcall massage hong kong In fact, everyone's answers have mentioned that the premise of meeting the needs of guests is legal and compliant, because the hotel is a place to sleep in the final analysis, and the room itself is not breathable. Because of this, a very small number of customers will make excessive demands that violate laws and regulations, which is absolutely unacceptable. The hotel must be legal compliance integrity to grow!

So on the premise of meeting the legal compliance of our enterprise, outcall massage services can we learn how to meet the needs of customers?

First of all, of course, we have to understand what the needs of the guests are, how to understand the needs of the guests? In addition to face-to-face communication, we can also collect comments on the hotel from our media accounts such as Douyin, and we can also have a poor understanding of the needs of our hotel customers on online travel agency platforms such as Meituan, Ctrip, Feizhu and other platforms. That's how the platform works.

The hotel industry is one of the traditional service industries. As a senior hotelier, whether it is a hotel receptionist or a hotel owner, we should remember the accommodation needs of every old customer, as well as their preferences and habits every time they stay in the hotel, such as what eating habits the guests have, what entertainment facilities they like to play, what room layout they like and so on. If conditions permit, we can use CRM system to record the customer's data, in order to facilitate the customer's next personalized needs; If the budget is insufficient, we can record it directly in the EXCEL document and use the name search function to find the guest's information directly.

Regular customer service training for employees: after collecting enough customer pain points and needs, regularly go to the hotel front desk and cleaning aunts, maintenance supervisors and other employees to do professional customer service training, for example, the air conditioning is not cool, the TV can not be turned on, the smart speaker can not be used, the garbage can be placed, the bedside table should be how to place items and what items should be placed, hot water is not hot enough.

Fourth, of course, is the face-to-face communication mentioned in the beginning, because language communication is the most direct communication between people, quickly understand each other's meaning and needs.

Do the above four points, the basic information can be able to meet the needs of different customers of the enterprise.